2004 Chrysler Crossfire
Last year at 25,000km the key/steering wheel had to be moved together, to get the ignition key to turn. This became chronic, and under warranty the cylinder lock was replaced (approx. $400).
(and one year and a few weeks) Thru this year we had to still giggle occasionally. Presently (1-year a& a few weeks from the service), and after only 6,000km, the key cannot be turned at all.
Chrysler says the ignition lock (A) and steering column parts (B) now have to be replaced (approx. $2,000), outside of the one year service warranty.
Chrysler says that they (A & B) are unrelated and both did not have to be replaced last year. A separate service manager told me that if both A & B were replaced last year, there would be no problem this year. Furthermore, B must have been faulty last year, though good enough to work with a new cylinder only. Clearly, under warranty, Chrysler elects to do as little as possible, but is that enough for an issue of this nature.
Can you comment on the technicality of replacing both A & B at the same time last year as proper service procedure...is the servicing dealer of last year negligent, in your opinion. (might have sent this twice)
(and one year and a few weeks) Thru this year we had to still giggle occasionally. Presently (1-year a& a few weeks from the service), and after only 6,000km, the key cannot be turned at all.
Chrysler says the ignition lock (A) and steering column parts (B) now have to be replaced (approx. $2,000), outside of the one year service warranty.
Chrysler says that they (A & B) are unrelated and both did not have to be replaced last year. A separate service manager told me that if both A & B were replaced last year, there would be no problem this year. Furthermore, B must have been faulty last year, though good enough to work with a new cylinder only. Clearly, under warranty, Chrysler elects to do as little as possible, but is that enough for an issue of this nature.
Can you comment on the technicality of replacing both A & B at the same time last year as proper service procedure...is the servicing dealer of last year negligent, in your opinion. (might have sent this twice)
Cars & Trucks - Chrysler - Crossfire - 2004 Chrysler Crossfire
Answers & Comments
I have no idea if this is a common fault with the model of car that you have. I would check this out. It is obvious at this point the necessary parts will have to be replaced to fix the fault. The parts used in the steering system and the labour to do the service work can be very expensive.
I would find a reliable private garage that works on the model type of your car to have another opinion and estimate.
Jerry G.