Https://owner.ford.com/how-tos/sync-technology/sync/settings/how-to-perform-a-master-reset.html first check all fuses to make sure that isn't an issue. Then try the steps in the following link to perform a hard reset. If that still doesn't resolve it the radio will probably need to be repaired or replaced.
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Https://owner.ford.com/how-tos/sync-technology/sync/settings/how-to-perform-a-master-reset.html
first check all fuses to make sure that isn't an issue. Then try the steps in the following link to perform a hard reset. If that still doesn't resolve it the radio will probably need to be repaired or replaced.