Turn off the machine. look where the paper comes out, the ceiling part there is a green slide switch. turn it to 'lock' position then slide it back to the 'unlock' position. (Mine was difficult to move but it works!) Then turn the machine back on. A repair man walked me through these steps. It worked for me and no charge!
What happens when you print a report? Do you get print then? If you can print reports and then you get blank copies the problem is your scanner. If you can't print or copy, then the problem is in either the drum, I would say 30 percent, or laser probably 70 percent. But we have to find out if it will print a report. Do you use the machine as a fax ? Do they print ok?
Answers & Comments
Turn off the machine. look where the paper comes out, the ceiling part there is a green slide switch. turn it to 'lock' position then slide it back to the 'unlock' position. (Mine was difficult to move but it works!) Then turn the machine back on. A repair man walked me through these steps. It worked for me and no charge!
What happens when you print a report? Do you get print then? If you can print reports and then you get blank copies the problem is your scanner. If you can't print or copy, then the problem is in either the drum, I would say 30 percent, or laser probably 70 percent.
But we have to find out if it will print a report. Do you use the machine as a fax ? Do they print ok?