After charging use a voltage tester to measure the voltage from the battery the reading must be equal to what is the voltage output of the battery 12v or 24 volts if you can measure the correct out put voltage then the battery is full charge the scooter should work well.
If you measure a low voltage means you need to full charge first the battery before operating.
to measure the battery voltage put your red test prove to the positive terminal of the battery (red)and black test prove to the black terminal of the battery....If the battery is full charge and the scooter wont run there is a problem on the motor cleaning the carbon brush of the motor will solve the problem... good luck!if you need further assistance just post back!

Hi dogzpad,

Although your Razor E100 Electric Scooter is almost new seems like the battery is dead based on the information. The charger is working properly but battery needs to be replaced. f the machine is still under warranty you may contact Razor and have them do the necessary.

Hope it helps.

Thank you for using Fixya.