BlackBerry 9530; Reload software os 507
Reload software os 507
Desktop manager does not see the phone but BlackBerry Device Manager does see my 9530. Tried replacing the battery to get a full reboot connected to BB Desktop manager three + trys.
Any suggestions?
Desktop manager does not see the phone but BlackBerry Device Manager does see my 9530. Tried replacing the battery to get a full reboot connected to BB Desktop manager three + trys.
Any suggestions?
Cell Phones - RIM - BlackBerry - BlackBerry Storm 9530 Smartphone
Answers & Comments
Hi.
- On the taskbar, click Start > Settings > Control Panel.
- In Control Panel, double-click the Programs and Features icon.
- From the list of currently installed programs, click BlackBerry Desktop Manager.
- Click Change/Remove.
- In the InstallShield Wizard, click Repair.
- Click Next.
- Once the software has finished installing, click Finish.
Try removing the USB driver and reinstalling BB desktop software.
I report instructions from BlackBerry website:
To remove the USB driver and reinstall BlackBerry Desktop Software, complete the following steps:
- In Device Manager, double-click the RIM Handheld icon.
- In the RIM Handheld Properties window, click the Driver tab.
- Click Uninstall or Remove.
- In the Confirm Device Removal dialog box, click OK.
- Close Device Manager.
- Reinstall BlackBerry Desktop Software by completing the following steps:
For Windows XP:- On the taskbar, click Start > Settings > Control Panel.
- In Control Panel, double-click the Add/Remove Programs icon.
- From the list of currently installed programs, click BlackBerry Desktop Manager.
- Click Change/Remove.
- In the InstallShield® Wizard, click Repair.
- Click Next.
- Once the software has finished installing, click Finish.
For Windows Vista:If that does not work , then try the following.
Remove and reinstall BlackBerry Desktop SoftwareTo remove and re-install BlackBerry Desktop Software, complete the following steps:
- Perform a clean removal of BlackBerry Desktop Software. For instructions, see KB02206.
- Restart the computer.
- Install the latest version of BlackBerry Desktop Software fromyour wireless service provider's web site. For more information, seethe Installing the Desktop Software section in the BlackBerry Desktop Software Release Notes.
- Disconnect and then connect the BlackBerry smartphone again using the USB cable.
Also ensure that the USB driver on computer is 2.0, new BB software does not support USB 1.1.Regards.