Hi Michelle. I have the same phone and it happened to me a few times. On most phones the battery swells up when it reaches it's charging life end. In the 9720 the battery can still LOOK okay even though it might have reached its life-span. I eventually purchased a new battery, and wholaa, problem solved. A piece of additional advice is: Do not chat with you phone on the charger. Unplug the charger when battery is fully charged: We tend to charge the phone anytime and every time before we go to work or somewhere - you have to let the battery run flat on its own at least once a month, then start a fresh charge from fully flat to fully charged. This will prolong battery life. I a new battery does not solve the problem, have the charging pin checked out. Alternately if you know someone that has the same handset as you, ask them to stick your battery into their handset and visa versa. Hope this info help :)
Answers & Comments
Hi Michelle. I have the same phone and it happened to me a few times. On most phones the battery swells up when it reaches it's charging life end. In the 9720 the battery can still LOOK okay even though it might have reached its life-span. I eventually purchased a new battery, and wholaa, problem solved. A piece of additional advice is: Do not chat with you phone on the charger. Unplug the charger when battery is fully charged: We tend to charge the phone anytime and every time before we go to work or somewhere - you have to let the battery run flat on its own at least once a month, then start a fresh charge from fully flat to fully charged. This will prolong battery life. I a new battery does not solve the problem, have the charging pin checked out. Alternately if you know someone that has the same handset as you, ask them to stick your battery into their handset and visa versa. Hope this info help :)