It's likely that the battery is over a year old by the time it was put out on the shelf for sale... Try to return it or buy a replacement battery.

The price is down and the talk time is up to 20 hours with our newest battery pack. We have sold hundreds with no complaints.... You'll find the battery at http://www.commstactical.com/Extended-Life-Battery-for-Bluetooth-Headsets-BP002.htm

If your headset is showing a green light when it is plugged into the charger it means the battery is receiving power. If you remove the unit from the charger and it will not turn on or function properly there is likely an issue with one of the control circuits. Without seeing the unit we would not be able to tell you which circuit is experiencing some sort of issue but the unit does need service. The VXi, Blueparrott B250-XT has a one year repair warranty from date of purchase. Please call our After Market Services Department at 800-742-8588 x2011 to obtain a return authorization number (or RA#). After you have received your RA# you may send us your headset to us via any means you choose (prepaid) with your RA# marked on the package, please include a copy of your invoice or receipt. If you do not have a copy of your proof of purchase we use the production date in the serial number as the warranty default start date. The After Market Services group will either replace your unit with like new product or repair your headset as necessary. In either case, our goal is to turn the unit around for outbound shipping in two business days (please note this goal can be affected by volume at the time your unit arrives).

We hope this information is helpful to you. Feel free to visit us on line at www.vxicorp.com for more details on our warranty process as well as FQA information for all of VXi's products.