It sounds like you have a mechanical bind going on. If you cannot correct it and feel that you have a defect within the lock, contact Weiser Lock-mechanical defects are lifetime-warrantied.Here is a link to their Support Contact page:http://www.weiserlock.com/CustomerService/ProductSupport/SupportContact.aspxGood luck!
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Answers & Comments
It sounds like you have a mechanical bind going on. If you cannot correct it and feel that you have a defect within the lock, contact Weiser Lock-mechanical defects are lifetime-warrantied.
Here is a link to their Support Contact page:
http://www.weiserlock.com/CustomerService/ProductSupport/SupportContact.aspx
Good luck!