I experienced the same symptoms on my 8995; solid yellow light (even though the cartridge was full), cleaning failed (red light on) after pressing either start button. After many failed attempts to clean the razor, unplugging the station and pushing start button, I decided to clean the razor under running water. I rinsed the razor under water and then turned it on allowing it to run in a pool of water (like it would in the station). After water cleaning, I returned the razor to the station, pressed the start button and it worked! Was able to do both the quick clean and auto clean.