I'm sorry to hear you're having difficulties with your DC14. The brushbar will not rotate when the cleaner is standing upright, or if the brush control on the cleaner head is set to 'Hard Floors', so please check the machine is reclined into the vacuuming position, and the brush control is set to 'Carpets' before testing.
It may help to run through these troubleshooting steps to make sure everything is correct with the machine:
If the brushbar is still not rotating, it's probably best if you get in touch with us directly by calling free on 0800 298 0298 (UK), or 1866MDYSON (US). One of our experts will be happy to help resolve the issue.
Answers & Comments
Hi there,
I'm sorry to hear you're having difficulties with your DC14. The brushbar will not rotate when the cleaner is standing upright, or if the brush control on the cleaner head is set to 'Hard Floors', so please check the machine is reclined into the vacuuming position, and the brush control is set to 'Carpets' before testing.
It may help to run through these troubleshooting steps to make sure everything is correct with the machine:
http://www.dyson.com/support/help.asp?article=668&product=DC14-PLUS
If the brushbar is still not rotating, it's probably best if you get in touch with us directly by calling free on 0800 298 0298 (UK), or 1866MDYSON (US). One of our experts will be happy to help resolve the issue.
Kind regards,
Jack
Dyson Online Customer Support