First use the following steps:Use the following link, scroll a little and click on Fix It http://support.microsoft.com/kb/314060Click Run in the File Download dialog box and follow the steps in the wizardWhen completed restart the computer and check the CD/DVD drive(you may need to run Fix It twice)If it fails, there is a manual method to edit the registry. Let me know so that I can follow up further.
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First use the following steps:
Use the following link, scroll a little and click on Fix It
http://support.microsoft.com/kb/314060
Click Run in the File Download dialog box and follow the steps in the wizard
When completed restart the computer and check the CD/DVD drive
(you may need to run Fix It twice)
If it fails, there is a manual method to edit the registry. Let me know so that I can follow up further.