You can contact ebay on the hompage on the left hand side you will see customer support tab and a contact us tab click that another page will open with answer centre also Ebay explained and security centre click on security tab another page will open on the left hand side you will see live help click that you might have to wait for someone to become available or you can talk to an automated voice explain in detail your problem with the live help you should get the appropriate help
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You can contact ebay on the hompage on the left hand side you will see customer support tab and a contact us tab click that another page will open with answer centre also Ebay explained and security centre click on security tab another page will open on the left hand side you will see live help click that you might have to wait for someone to become available or
you can talk to an automated voice explain in detail your problem with the live help you should get the appropriate help