Some units have a small hole right below where the tray opens ,you can put a paper clip in it and push to open the door.If yours doesn't have this try turning the power off for 10 seconds and turning back on,if you are using a remote to work the player try using the buttons on front of the player.Good Luck and I hope that this helps you..
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Some units have a small hole right below where the tray opens ,you can put a paper clip in it and push to open the door.If yours doesn't have this try turning the power off for 10 seconds and turning back on,if you are using a remote to work the player try using the buttons on front of the player.Good Luck and I hope that this helps you..