You may have to order a new carousel from Capresso.
check here
Make sure the lever is up when turning the carousel, and keep the button at the back of the machine depressed while screwing the carousel onto the unit (and while taking it off the unit). I think the positioning of the button point at the beginning of the carousel replacement process is also important:
It sounds like a gear mech is stuck, or stripped, or not working. I'm not familiar with these machines, but if a gear is just jammed, sometimes you can try to assist the movement and free it up (if you can get to the carousel). You'll have to take the unit apart to see what's going on, otherwise. You might be able to get some support from Jura, so contact them: http://www.jura.com/home_x/service_support.htm Good luck, and hope this helps.
Answers & Comments
Have you tried cleaning the carousel?
You may have to order a new carousel from Capresso.
check here
Make sure the lever is up when turning the carousel, and keep the button at the back of the machine depressed while screwing the carousel onto the unit (and while taking it off the unit). I think the positioning of the button point at the beginning of the carousel replacement process is also important:
check here
Regards
you may have to order a new carousel from Capresso.
check here
It sounds like a gear mech is stuck, or stripped, or not working. I'm not familiar with these machines, but if a gear is just jammed, sometimes you can try to assist the movement and free it up (if you can get to the carousel). You'll have to take the unit apart to see what's going on, otherwise.
You might be able to get some support from Jura, so contact them:
http://www.jura.com/home_x/service_support.htm
Good luck, and hope this helps.