CD and SONY CD-RW CRX217E are the equipment. they have been uninstalled and reinstalled ... is this a DELL PROBLEM that doesn't allow upgrade or replacement of their Originals? is it time to to trash and move on? fighting this for weeks and YES they have work before and do work in OTHER NO NAME computers
Computers & Internet - Lite On - Liteon DVD-IHAP222-06 Black 22X IDE DVD-RW Drive Burner
Answers & Comments
Hi,
Hold it! Not just yet. Let's try doing a few steps here.
This is a bit complicated so we have to be very careful in doing so. The main goal that we have is to Delete the Upper and Lower Filters on your registry, and that's what makes it complicated.
To start with
>Click on START
>Type REGEDIT on the search bar on START Menu
>Expand HKEY_LOCAL_MACHINE
>Expand SYSTEM
>Expand CurrentControlSet
>Expand Control
>Expand Class
>Click {4D36E965-E325-11CE-BFC1-08002BE10318}
>Look for the Upper Filters / right click on it / click on Delete
>Look for the Lower Filters / right click on it / click on Delete
>Try you CD / DVD ROM
I hope it helped you out. Rating my assistance will greatly be appreciated. Should you have any followup questions feel free to post it here and I always get back to my resolutions. Thank you for choosing FixYa! Have a good one.