The "insert sim" error is a common error. Usually it is caused from putting the sim in incorrectly.
Try this. If this is the one with the sim card ports that are on top of eachother than put the sim card in the port closest to the phone with the gold side pointing up.
Insert battery, turn on phone.
On the phone, go to the main menu. Tap phone settings. Tap dual sim settings. Tap to open sim 2. Go back to the main screen.
If that does not resolve go back to phone settings, tap dual sim settings, tap to open sim 1, go back to the main screen.
If this is the type of phone with the sim card ports seperate, insert sim with gold side down in either port. Go to phone settings, tap dual sim settings, tap open dual sims. Go back to main screen.
If this problem persists than either the phone or the sim is defective. Test the sim by putting it in a phone that belongs to the carrier the sim came from. If it works in that phone it is not the sim.
Well, after trying all the solutions mentioned here, I finally placed a small piece of paper on top of the sim card to have it sit more firmly when i replaced the battery, and it is working so far now. I don't get the insert SIM card message anymore. Give it a try!
I just got my replaced from the person I bought it from. I inserted the sim card right the first time I got it, but I just had a faulty phone. I sold the phone anyway so I could get the i9 because it has java. but I might end up just getting a sidekick.
I had the same problem, I bought the usb data cable ($4.99 from TechXDirect free shipping) and use it to charge the battery so I don't have to take out the battery and don't have to deal with insert SIM card any more.
Answers & Comments
The "insert sim" error is a common error. Usually it is caused from putting the sim in incorrectly.
Try this. If this is the one with the sim card ports that are on top of eachother than put the sim card in the port closest to the phone with the gold side pointing up.
Insert battery, turn on phone.
On the phone, go to the main menu. Tap phone settings. Tap dual sim settings. Tap to open sim 2. Go back to the main screen.
If that does not resolve go back to phone settings, tap dual sim settings, tap to open sim 1, go back to the main screen.
If this is the type of phone with the sim card ports seperate, insert sim with gold side down in either port. Go to phone settings, tap dual sim settings, tap open dual sims. Go back to main screen.
If this problem persists than either the phone or the sim is defective. Test the sim by putting it in a phone that belongs to the carrier the sim came from. If it works in that phone it is not the sim.
Well, after trying all the solutions mentioned here, I finally placed a small piece of paper on top of the sim card to have it sit more firmly when i replaced the battery, and it is working so far now. I don't get the insert SIM card message anymore. Give it a try!
I got my sim card to work but now its says sim card closed and will not let me call or text why is that any body know please let me know asap
thanks so much
I just got my replaced from the person I bought it from. I inserted the sim card right the first time I got it, but I just had a faulty phone. I sold the phone anyway so I could get the i9 because it has java. but I might end up just getting a sidekick.
I had the same problem, I bought the usb data cable ($4.99 from TechXDirect free shipping) and use it to charge the battery so I don't have to take out the battery and don't have to deal with insert SIM card any more.