Hello jcapsto. It could be that the backup or 'flash' battery isn't totally charged for one reason or another. This little internal battery keeps a minute current going to the units' flash memory that holds settings and other data and allows warm boots. I would recommend putting your CK30 in it's cradle with the main battery in overnight. Then trying removing the battery and it should spring right back to life. If not, then I would pin the issue on your backup battery and would implore you to contact Intermec or the vendor you purchased it from about replacement/repair. I hope this helps to at least isolate the problem. Good luck!