The camera was last on the batteries were either extremely low, or they died and lens could have been kinda off track a little when it happened so it got stuck that way….Put in new batteries and If you lay the camera flat facing up at you and you look down and lens looks a little crooked….Push it slightly in the direction it needs to go to get back on track and when you hear the pop noise it’s fixed. Then when you turn the camera on if it stays on attempt to zoom in and out and the lens will then get back on track…and then TUrn it off and the lens should go back in
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The camera was last on the batteries were either extremely low, or they died and lens could have been kinda off track a little when it happened so it got stuck that way….Put in new batteries and If you lay the camera flat facing up at you and you look down and lens looks a little crooked….Push it slightly in the direction it needs to go to get back on track and when you hear the pop noise it’s fixed. Then when you turn the camera on if it stays on attempt to zoom in and out and the lens will then get back on track…and then TUrn it off and the lens should go back in