The link above describes the 6ya service. It is the pay service affiliated with Fixya. Fixya, where you have posted, is free but does not have the option to call an expert.
You might choose to access the support web page for your printer as an alternative.
Answers & Comments
Https://www.6ya.com/how-6ya-works#:~:text=6ya%20is%20a%20subscription%20based%20service%20for%20only%20%246%20per%20month.
The link above describes the 6ya service. It is the pay service affiliated with Fixya. Fixya, where you have posted, is free but does not have the option to call an expert.
You might choose to access the support web page for your printer as an alternative.
https://www.konicaminolta.com/us-en/support/index.html