Danby DPAC120068 The manual says that the external bucket is only supposed to fill up when you make use of the dehumidifying mode. I bought this thing in mid-June and ran it every day for a month with no problems (air conditioning mode). I then stopped using it for 3 weeks (unplugged it from the wall) because we had a family emergency in California. Within 4 hours of powering it on, the bucket filled up and now fills up every 6 to 8 hours no matter what mode I am using. I never had to empty the bucket with AC mode before. Calls to Danby went unanswered, as did my e-mails. The store I bought it from said that if the item is under warranty that I need to contact Danby, again pointless because they fail to respond. Plus I bought an extended warranty so I'm guessing that I am completely out of luck here
Heating & Cooling - Danby - Portable Air Conditioner
Answers & Comments
I recently encountered the same issue. First off, with the external tank installed is there an icon on the display panel indicating the tank is installed?
No? Then the two sensors are not picking up the magnets in the the "arms" on the back of the tank. It's a poor design for sure, on my unit the tank does not sit flush enough to the back of the AC, if I held the tank firmly to the back the icon would come on. I just used a bit of cardboard at the bottom of the support tray to press the tank firmly to the back of the AC.
Theory is as the external tank fills up, water will run into the "arms" and raise the magnets tripping the switch which tells the unit it needs emptying. But the magnets in the arms are not strong enough if they are not close enough to the sensors. So my cardboard solution lasted only one tank.
I ended up getting some flat neodymium magnets (that I scavenged out of a hard drive), and taped to the sensor that had the gap. I wouldn't recommend doing this to both sensors since it would eventually overfill, only one sensor needs to "trip" for the compressor to turn off.
If you answered yes to the first question (the bucket icon is there), then it's most likely the pump not working on the internal reservoir, or something related to that. Can't help you there...
THERE IS AN INTERNAL BUCKET ASWELL.... MAKE SURE YOU DRAIN IT. DRAIN IT BY UNSCREWING THE DRAIN PLUGS ON THE BOTTOM.... UNPLUG FIRST :)
My guess is that the July weather was more humid than June, and the unit was not able to evaporate all of the water it collected.
Also, your room must be very humid if you are extracting enough to fill that large tank.
Re customer service: That's too bad. Why bother with an extended warranty if the store tells you to eff off??