I finally reached the manufacturer’s tech support line and was advised that the drivers are not yet out for Windows 7. They said that would explain the error message I received. I was told to check the website for the drivers which should be out shortly. They also said when I tried it on another machine with XP, if I did not use a 2.0 USB port, I would also get the same message.
I am sending this to you in case someone else contacts you with the same problem.
Answers & Comments
I finally reached the manufacturer’s tech support line and was advised that the drivers are not yet out for Windows 7. They said that would explain the error message I received. I was told to check the website for the drivers which should be out shortly. They also said when I tried it on another machine with XP, if I did not use a 2.0 USB port, I would also get the same message.
I am sending this to you in case someone else contacts you with the same problem.
Thanks.