To find this information you will have to either go to the Panasonic customer support website and enter your palmcorder model number and check out the frequently asked questions to see if they have already asked this question and have a answer in the form. the website is (http://www.panasonic.com). you can call the customer support telephone number at 1-800-211-7262. Between the hours of 9am-7pm EST. You can also use the customer support e-mail at [email protected] Give them the Brand name and model number of the palmcorder and ask them for the correct connection procedures to find and clean the palmcorder tape heads. I Hope this information helps you with your palmcorder problem.