I just received the Stir Crazy as a Christmas gift, I'm struggling with it popping the corn. I bought new popcorn thinking that may have been the problem, but I'm not having much luck. The popcorn isn't fluffy, it's hard, I'm afraid it's going to break my teeth. Any suggestions, or do I return it and forget about it?

Kitchen Appliances - Others - West Bend - 82306 Stir Crazy® Popcorn Maker