Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/service/request, or contact SAMSUNG, the service department should be able to provide you with a live solution.
Answers & Comments
Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/service/request, or contact SAMSUNG, the service department should be able to provide you with a live solution.