It started working on it's own!!! The dealership doesn't repair this kind of thing-only replace it. They first quoted $1200 to fix (as the whole seat/subframe- i.e. all 3 motors- had to be replaced), then between $550-$600 (as they found out only the front motor had to be replaced). I have taken the seat out several times- tapping the motor, twisting the 2 shafts, wiggling the wires, cursing it..... I finally got it to work, but only on one side (i.e. the seat would twist on its track instead of moving front and backwards "evenly". Then, out of the blue it started working again on it's own. I guess it's time to trade the thing in while it's working. For some reason, having someone sitting in the seat (while you're hitting the switch) seems to help the motor activate. Hope this helps.