Jonny boy,,If you ever had a Macano box as a kid, tthe best man to fix the machine is you! Take many photos before opening the pipework. Clean out the scale and learn about your machine! No kidding, you brew a better coffee after that. You know ALL the functions after looking into the machine + ther are some ways to tweek it too. Steam press cam be set as well as water amount. I brwe a better espesso tha I get on town. Thick light brown crema. I gave upo with the dealer and hes so called repair people /// Olev