Evolis Pebble 3 cannot set ribbon type to other than black k - Expert assistance required
I have an Evolis Pebble 3 Mag/Smart which will only print to black ribbon, no matter what I try. It is possible to change the ribbon type in the driver both Mac and Windows and directly through the com tool Pr;ko responds OK but the printer simply does not recognize the change Rr responds k. I have repeatedly re-flashed the firmware 0614 but the ribbon type seems to be persistent. Is there a dip switch setting or similar which locks this value? Any help or suggestions would be gratefully received.
Office Equipment & Supplies - Evolis - Pebble
Answers & Comments
Make sure the primary ribbon setting in the driver is on the appropriate setting (graphics tab when accessing via Windows' "Printing preferences". Also, when checking/changing this setting via Windows, be sure your logon ID has Windows Admin rights - standard users are blocked from making driver adjustments.
The only other things I can think of, and that we've seen, is that the main logic board on these printers can begin to exhibit erratic behavior with age. The Pebble3 is a VERY old printer, and is fully out of support now by the manufacturer. If it's a failing/failed logic board, it may be time to consider a replacement.