I didn't specify your platform but if it's a digital copy your best bet is to contact Bethesda customer service and get a refund or replacement if it's a CD then it's just too scratched if none of these then it's your console or game platform. Sorry hope I helped.
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I didn't specify your platform but if it's a digital copy your best bet is to contact Bethesda customer service and get a refund or replacement if it's a CD then it's just too scratched if none of these then it's your console or game platform. Sorry hope I helped.