Try the following steps: 1. Disconnect the modem's power adapter.
2. Reinsert the power adapter directly into the wall socket.
3.Remove any power strips or surge protectors temporarily to ensure that these items are not preventing the modem proper operation.Note: Make sure that you are using the power adapter that came with your modem.
4. Plug the power adapter into a different wall socket in another room.
5. Press the reset and hold the reset button for 1 minute. Then turn it off for 1 minute, and then turn it back on.
6. If the power light is still red, then you will need to get a replacement.
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Try the following steps:
1. Disconnect the modem's power adapter.
2. Reinsert the power adapter directly into the wall socket.
3.Remove any power strips or surge protectors temporarily to ensure that these items are not preventing the modem proper operation. Note: Make sure that you are using the power adapter that came with your modem.
4. Plug the power adapter into a different wall socket in another room.
5. Press the reset and hold the reset button for 1 minute. Then turn it off for 1 minute, and then turn it back on.
6. If the power light is still red, then you will need to get a replacement.