Your original post was very incomplete. You did not state that you had the tube, or that the bucket was still filling. You did not state how you attached your drain hose to the unit. The tube passes through the dehumidifier from the back, by the cord wind up pegs, to the front where it collects the condensate before it can enter the bucket. If it is hooked up properly and you are filling the bucket you have an obstructed drain hose. (kinked?) Please don't rate me as a "thanks for trying" when you have withheld information pivotal to the diagnosis. Your original post was very incomplete. You did not state that you had the tube, or that the bucket was still filling. You did not state how you attached your drain hose to the unit. The tube passes through the dehumidifier from the back, by the cord wind up pegs, to the front where it collects the condensate before it can enter the bucket. If it is hooked up properly and you are filling the bucket you have an obstructed drain hose. (kinked?) Please don't rate me as a "thanks for trying" when you have withheld information pivotal to the diagnosis.