Have a new computer with windows 7 the dongle of the Viking 1 husqvarna customizing embroidery system is not recognized. Had to install an adaptor for the 25 pin to a usb port. Husqvarna says to buy new! They are not user friendly, can you give me a how to frix this? Thank you
Sewing Machines - Husqvarna - Viking 1
Answers & Comments
You need to download the updated Windows 7 drivers from Pfaff. Husqvarna doesn't support Windows 7, but these guys do.
http://www.pfaff.com/global/11285_14370.html
The third heading down under "Useful Software" (under the photo) is
"HASP Dongle Drivers"
-Try downloading this driver. It should fix your issue.
The only solution I have is for you to uninstall your embroidery software and unplug your dongle. THEN install the drivers. Then reinstall your software and connect your dongle.
- Download and install the latest Dongle Drivers.
- Insert your 4D Dongle.
- Install your 4D Embroidery System software (and all updates).
- Open your 4D Embroidery System software to confirm that your dongle is working correctly.
These are the Windows 7 install instructions from Pfaff:
Will my 4D Embroidery System work under Windows 7?
When
installing the 4D Embroidery System onto Windows 7 computers, the
dongle drivers may not initially work correctly, as the 4D Embroidery
System installs a set of dongle drivers which were created before
Windows 7.
Download
and install the latest dongle drivers prior to installing the 4D
Embroidery System. Failure to do this, may result in the "Dongle driver
not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
If
you installed the 4D Embroidery System software before installing the
latest dongle drivers and if you experience problems such as the error
message "Unable to start hasplms service..."; download and install the
latest Dongle Drivers.
Sorry, it's all I have... Good luck...