You will have to take it apart. Take the lid off, and you should see a gear that you can turn by hand. Turn it until the the tape pops out. It shuts off because it can't get the tape out. Hopefully after you get the tape out that will solve your problem.
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You will have to take it apart. Take the lid off, and you should see a gear that you can turn by hand. Turn it until the the tape pops out. It shuts off because it can't get the tape out. Hopefully after you get the tape out that will solve your problem.