My Port 3.1 bag had a bad wheel - called Targus customer support at 1-877-482-7487 and they're sending me replacement wheels with the hardware. No charge - this is being covered under warranty.
That was EXACTLY what I needed! I called the phone# you listed, got a live human right away and in less than 5min he shipped 2 new wheels + hardware at no charge. It was the best customer service experience I have had in probably 10 years. My faith in humanity has been restored... :^DThat was EXACTLY what I needed! I called the phone# you listed, got a live human right away and in less than 5min he shipped 2 new wheels + hardware at no charge. It was the best customer service experience I have had in probably 10 years. My faith in humanity has been restored... :^D
The support is very good but my bag has no parts available so I have to send the bag back and wait 3 or 4 weeks for a replacement. I will have to carry the computer nearly 1/2 mile and I am an old crippled up geezer, so that is a drawback, but this is still pretty good service.
Answers & Comments
My Port 3.1 bag had a bad wheel - called Targus customer support at 1-877-482-7487 and they're sending me replacement wheels with the hardware. No charge - this is being covered under warranty.
That was EXACTLY what I needed! I called the phone# you listed, got a live human right away and in less than 5min he shipped 2 new wheels + hardware at no charge. It was the best customer service experience I have had in probably 10 years. My faith in humanity has been restored... :^D
I did the same thing and got the ame result. Great servive for a three year old bag.
Yeah! Worked for me too, and my bag was about 4 years old.
The support is very good but my bag has no parts available so I have to send the bag back and wait 3 or 4 weeks for a replacement. I will have to carry the computer nearly 1/2 mile and I am an old crippled up geezer, so that is a drawback, but this is still pretty good service.