That message indicates there are unfinished jobs in your Windows print-queue from a previous install. To correct, first disconnect your printer from your PC. Next, go to Windows control panel, then select "Devices and Printers". Locate any instances of your Evolis printer driver, right-click on each, and select the "See What's Printing" option. Clear out any jobs that are present. Repeat this for every instance of your Evolis printer (e.g. - {printer-name}, {printer-name Copy 1}, etc.). Once done, then individually remove every printer instance by right-clicking and selecting "Remove this Device". Once all instances are removed, then try to use the standard Windows program un-install routine to remove the Evolis drivers and/or Evolis Premium Suite (or alternately, Evolis "Print Center"). Once removed, reboot your PC. Once the PC is back up and live, then attempt to reinstall the drivers. And a few pointers on that: (1) always grab the latest driver from www.evolis.com ; (2) make sure the printer is not connected to your PC until the install program requests you to do so, and (3) always use the install program with the Windows "Run as Administrator" option.
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That message indicates there are unfinished jobs in your Windows print-queue from a previous install. To correct, first disconnect your printer from your PC. Next, go to Windows control panel, then select "Devices and Printers". Locate any instances of your Evolis printer driver, right-click on each, and select the "See What's Printing" option. Clear out any jobs that are present. Repeat this for every instance of your Evolis printer (e.g. - {printer-name}, {printer-name Copy 1}, etc.). Once done, then individually remove every printer instance by right-clicking and selecting "Remove this Device". Once all instances are removed, then try to use the standard Windows program un-install routine to remove the Evolis drivers and/or Evolis Premium Suite (or alternately, Evolis "Print Center"). Once removed, reboot your PC. Once the PC is back up and live, then attempt to reinstall the drivers. And a few pointers on that: (1) always grab the latest driver from www.evolis.com ; (2) make sure the printer is not connected to your PC until the install program requests you to do so, and (3) always use the install program with the Windows "Run as Administrator" option.