Hello,I have an Ariston Margherita 2000. AL129X front loader washing machine. When it spins it is very loud and vibrates quite a lot. Much louder than ever before. Also recently started to make a clunking noise also when spinning. There doesn't seem to be anything inside. What can we do to fix this?Thank you Susana
Washing Machines - Ariston Technologies
Answers & Comments
Based on the description of the problem, I can deduce that the spinner support assembly, A.K.A spider assembly, has completely gone out. This is the three-arm assembly that holds the basket to the shaft. Unlike the basket which is stainless, the spider is made of aluminum that corrodes with time and usually breaks during the 5th or 6th year of the machine. You can certainly tell that it is the spinner support if your washer is at least 5 years old.
The bad news is, the spinner support cannot be purchased separately. It comes as a complete assembly with the basket which is covered by at least a 10-year warranty. The most frustrating fact is that the spinner support is usually not covered by the same warranty even though they come as an assembly which costs at least $400, a non-economical repair to invest.
Here are some videos showing what broken spider assembly looks like and how it makes the clanking or banging nois