Hold volume down and power button at the same time with the device powered off and it should take you to a recovery screen, if that does not work try volume up and power, if that does not work hold down vol up and vol down at the same time and then push and hold power, if this does not work, please giv eme some more info about the device
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Hold volume down and power button at the same time with the device powered off and it should take you to a recovery screen, if that does not work try volume up and power, if that does not work hold down vol up and vol down at the same time and then push and hold power, if this does not work, please giv eme some more info about the device