Yes, follow the above instructions to open the washer. It happened to me last night. The machine was still locked and when I went to open it, the handle just broke off. You have to push the part in (where the plastic handle was) and use a screw driver to pull open the door (simultaneously). I was able to find a company in Toronto/Mississauga called Rapid Service who carry the parts and provide service for this machine. The door handle costs $55 and can be installed by yourself (at least if you are even slightly handy). I hope this helps others who come across this problem!

Try RepairClinic.com they have parts and pictures.

Hey, I have found a link where you can find the desired handle at the most affordable price. Please have a look here,: http://irondoorsdepot.com/product-category/handles

Thanks, this happened to me months ago, and I've been hand washing, going to the launder-mat or Mom's house. Scared I would make it worse if I tampered with it. I found the part by searching the internet last year, but lost the link and could not find it again. Heard the company no longer exists. Many people complain about these units, but I loved mine. (except for a few extra wrinkles, but that's what an iron is for).