Hi

Make sure pump filter is solidly in place:

The pump filter seals in a most unintuitive way. It works well, but is hard to figure out and troubleshoot. If it becomes unsealed or pops out, the machine will leak horrendously. Open trapdoor at bottom right of machine. If you see water leaking from around the filter handle, then proceed; if not, your problem is elsewhere.

Pull on the filter handle, turning counterclockwise if necessary, until the filter comes out of the machine. Hold the filter in one hand and turn the handle counter-clockwise with the other. You may need pliers. Unscrew handle completely from filter. Place filter back into machine, pushing the rubber gasket into the opening with your fingers. Screw the handle back on, tightening as much as you can with your hands (pliers not needed this time). This should take care of the leak. Be careful not to over tighten filter. Malber USA says there is actually no need to remove handle in order to remove or return filter.

The way this works is that tightening the handle compresses the gasket and makes it bulge and seal the opening. But it must be uncompressed first, so you can get it all the way into the opening.

Please get back to us if you have further query else please accept the suggestion.

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