Hi, I sent an earlier e-mail. Not sure it got through so repeating. Thanks. I am hearing impaired. My cat stepped on the remote and for some reason I can't get the closed captioning to work. Do you have any suggestions?
Televison & Video - Insignia - LCDTV26 26 in. Television
Answers & Comments
I would be surprised if the cat stepping on the remote control had anything to do with your problem unless the cat somehow managed to turn on "CC when mute" with the right combination of buttons (more on this below).
This procedure for setting closed caption is from the owner's manual. (p. xx is the Adobe Reader page # for the PDF version of the manual.) CC is not available for the YPbPr, VGA or DVI inputs:
- With the set on, press the Menu button. (p. 20)
- Use Ch +/- to select the Setup item. Press <Enter> to go into Setup. (p. 20)
- Use Ch +/- to select CC On/Off. The current status of CC should be displayed at the bottom of the CC setup window. If it is off, press <Enter> to turn it on. (p. 36, p. 20)
- Use Ch +/- to go to the CC Mode. The current mode should be displayed at the bottom of the CC setup window. Use Vol +/- to step through the modes. When you have the one you want, press <Enter> to confirm the selection. (p. 36, p. 20)
- When you have the settings you want, press Menu again to escape the sub-menu.
Note: the "CC when mute" turns on CC only when Mute is on. Check this CC menu item to see if it is on. It may override the CC On/Off if it was chosen after CC was turned on.One last VERY IMPORTANT ITEM: The U. S. Consumer Product Safety Commission and Best Buy announced a recall on the IS-LCDTV26 models sold by Best Buy. Apparently there is a risk the power supply can overheat to the point of being a fire and burn hazard. The announcement, dated April 2, 2009, says to return the set to Best Buy to get a gift card for the value of a replacement TV. I don't know if the recall affects sets sold by other retailers. If this set is under recall, it is illegal to resell it. It is possible that you have a different version of the power supply and that's why you haven't had any problems so far, but you should check this out.