I thought this was another example of the proprietary world of Apple, whereas any non-Apple made or certified headphones/headsets with mic and/or volume control will not work with an iPhone or iPad (I am not sure about iPod). It took me many headsets to figure out what was going on. However, your headphones seem to be made for iPhone and sold in Apple stores. If this is the case, I will go back to any Apple store and talk with the tech people there about your situation.