With out knowing which TomTom you own...try this generic how to...
First do a Backup of your unit, then update your device Then go to tomtom.com if you still are unable to find the pictures,music and other stuff you want to remove.
1. Run the Clear Flash tool on your device Using the Clear Flash tool to resolve TomTom device issues 2. Disconnect the TomTom from the computer both through the Device > Disconnect Device option in HOME and from the USB cable/dock 3. Close and exit TomTom HOME completely * Windows: After closing the HOME window, right click the TomTom icon in the System Tray and select Exit * Mac: From the Finder, choose Exit when you have the TomTom HOME window open 4. Restart the computer 5. After the computer has restarted, open TomTom HOME 6. Login to your MyTomTom account - use the Log in link in the upper-right hand corner 7. Connect the device and let all updates download and install (this may take a moment) * Updates should download and install automatically, otherwise, click on Update my device.
If you need to delete pictures,music,and stuff you may find it easier to default your unit. BUT SAVE the backup as you may want to extract parts of it and that you need.
Answers & Comments
With out knowing which TomTom you own...try this generic how to...
First do a Backup of your unit, then update your device Then go to tomtom.com if you still are unable to find the pictures,music and other stuff you want to remove.
1. Run the Clear Flash tool on your device Using the Clear Flash tool to resolve TomTom device issues
2. Disconnect the TomTom from the computer both through the Device > Disconnect Device option in HOME and from the USB cable/dock
3. Close and exit TomTom HOME completely
* Windows: After closing the HOME window, right click the TomTom icon in the System Tray and select Exit
* Mac: From the Finder, choose Exit when you have the TomTom HOME window open
4. Restart the computer
5. After the computer has restarted, open TomTom HOME
6. Login to your MyTomTom account - use the Log in link in the upper-right hand corner
7. Connect the device and let all updates download and install (this may take a moment)
* Updates should download and install automatically, otherwise, click on Update my device.
If you need to delete pictures,music,and stuff you may find it easier to default your unit. BUT SAVE the backup as you may want to extract parts of it and that you need.