You can perform Hard Reset and check if it works.To reset, you can refer to the following method, which can reset the phone and erase all the user personal information.1) First power off the handset, press the Power on key + Camera key + Down volume key together at the same time when restart the handset.2)When display press the Menu key at the bottom of the screen;3) Choose "Wipe data/factory reset" through volume key4) Press "Camera" key to confirm the above item5) Choose "YES...delete all user data"6) Choose "reboot system now", handset will be restarted automatically and all the user data will be erased.
Answers & Comments
You can perform Hard Reset and check if it works.To reset, you can refer to the following method, which can reset the phone and erase all the user personal information.1) First power off the handset, press the Power on key + Camera key + Down volume key together at the same time when restart the handset.2)When display press the Menu key at the bottom of the screen;3) Choose "Wipe data/factory reset" through volume key4) Press "Camera" key to confirm the above item5) Choose "YES...delete all user data"6) Choose "reboot system now", handset will be restarted automatically and all the user data will be erased.