To perform a hard reset, complete the following steps. Remove the battery cover from the back of the BlackBerry smartphone Remove the battery, and then reinsert it after a few seconds Replace the battery cover. To perform a soft reset, complete the following steps. Press and hold the Alt key (1) While holding down the Alt key, press and hold the Right Shift key (2) With both of those buttons still pressed, press the Backspace/Delete key (3) When the screen turns off to indicate that the BlackBerry smartphone is restarting, you can then release the keys you have been holding. To fully remove >On the BlackBerry smartphone, select Options from the home screen. Select Security Settings, then Security Wipe. Specify what items will be wiped during this process by checking off the boxes. Enter "blackberry" (field is not case-sensitive) and select Wipe. The BlackBerry smartphone will reset a few times, and after this process is complete, it will no longer contain any of your personal data.
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To perform a hard reset, complete the following steps.
Select Security Settings, then Security Wipe. Specify what items will be wiped during this process by checking off the boxes. Enter "blackberry" (field is not case-sensitive) and select Wipe. The BlackBerry smartphone will reset a few times, and after this process is complete, it will no longer contain any of your personal data.
- Remove the battery cover from the back of the BlackBerry smartphone
- Remove the battery, and then reinsert it after a few seconds
- Replace the battery cover.
To perform a soft reset, complete the following steps.- Press and hold the Alt key (1)
- While holding down the Alt key, press and hold the Right Shift key (2)
- With both of those buttons still pressed, press the Backspace/Delete key (3)
- When the screen turns off to indicate that the BlackBerry smartphone is restarting, you can then release the keys you have been holding.
To fully remove >On the BlackBerry smartphone, select Options from the home screen.