Hi, going thru the forum I found your post. If this has not been resolved please follow these instructions.
We would like to assist you. Please follow this link an supply the requested information to verify that your unit qualifies: http://www.onkyousa.com/Support/service_info.php .
If your unit qualifies, a box and prepaid shipping label will be sent out. Please note that as part of the repair process, the firmware will be upgraded and all user settings will be reset to factory defaults. The average time for repair is 7-10 business days after the unit arrives at the service center, Thanks, JT
Answers & Comments
Hi, going thru the forum I found your post. If this has not been resolved please follow these instructions.
We would like to assist you. Please follow this link an supply the requested information to verify that your unit qualifies: http://www.onkyousa.com/Support/service_info.php .
If your unit qualifies, a box and prepaid shipping label will be sent out. Please note that as part of the repair process, the firmware will be upgraded and all user settings will be reset to factory defaults. The average time for repair is 7-10 business days after the unit arrives at the service center, Thanks, JT