1. Have you installed the Fitbit app on your phone? 2. Have you checked to see if your phone is on the supported device list? If not, please check this link on Fitbit.com that will let you find out if your device is officially supported: https://www.fitbit.com/devices#i.1eq9tls7t9eko1 3. If the answer is yes to both of these questions (as in yes you have the Fitbit app installed and yes your phone is officially supported), then I recommend removing your Fitbit from Bluetooth devices, and set it up again via the Fitbit application.
Answers & Comments
1. Have you installed the Fitbit app on your phone?
2. Have you checked to see if your phone is on the supported device list? If not, please check this link on Fitbit.com that will let you find out if your device is officially supported:
https://www.fitbit.com/devices#i.1eq9tls7t9eko1
3. If the answer is yes to both of these questions (as in yes you have the Fitbit app installed and yes your phone is officially supported), then I recommend removing your Fitbit from Bluetooth devices, and set it up again via the Fitbit application.