When creating an email account, you are normally required to confirm via an alternate email address or a contact number. So click on the FORGOT password and you will be taken to a security screen that will prompt you to enter a cell number or alternate email address in order to send you a link with a verification code to ensure that you are the rightful owner of the email account. This is to prevent anyone who knows your name and surname to hack your email account and get to very sensitive information. The other option is to create a new email account and you can easily get your email Contacts back if your email account was syncronized to google.
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Which email service?
There should be a "Can't access your account?" or "Need help?" or similar link on the sign-in page.
When creating an email account, you are normally required to confirm via an alternate email address or a contact number. So click on the FORGOT password and you will be taken to a security screen that will prompt you to enter a cell number or alternate email address in order to send you a link with a verification code to ensure that you are the rightful owner of the email account. This is to prevent anyone who knows your name and surname to hack your email account and get to very sensitive information. The other option is to create a new email account and you can easily get your email Contacts back if your email account was syncronized to google.