Hi JOHN, first try recalibrating it, instructions on how to do that are here:http://leapfrog.custhelp.com/app/answers/detail/a_id/2225 If calibration doesn't resolve the issue, you can reset the LeapPad with these steps: 1) Launch the LeapFrog Connect application 2) Press and hold down Ctrl + Shift + R 3) A pop up window will prompt you to connect the device you wish to reset 4) Power on and connect the LeapPad
Answers & Comments
Hi JOHN, first try recalibrating it, instructions on how to do that are here:http://leapfrog.custhelp.com/app/answers/detail/a_id/2225
If calibration doesn't resolve the issue, you can reset the LeapPad with these steps:
1) Launch the LeapFrog Connect application
2) Press and hold down Ctrl + Shift + R
3) A pop up window will prompt you to connect the device you wish to reset
4) Power on and connect the LeapPad
You can't reset the leappad