In the manual for one of their other models it says the paragraph below for a lost password. It may or may not work with yours, also the factory password is 0000.
Select the SET Password setting in the LOCK menu, then enter the following master password "8899". The master password clears your previous password and allows you to enter a new password.
If this doesn't work, their help line number is 1-855-697-3454
Answers & Comments
In the manual for one of their other models it says the paragraph below for a lost password. It may or may not work with yours, also the factory password is 0000.
Select the SET Password setting in the LOCK menu, then
enter the following master password "8899". The master
password clears your previous password and allows you to
enter a new password.
If this doesn't work, their help line number is 1-855-697-3454