Just called customer service about this. With the screen unlocked, press the button on the front and hold it down for 5-10 seconds until a power down window appears on the screen. Double tap the screen to turn off the player. Repeat to turn the player back on.
Brittany, I also was having the same issue. Upon searching and trying different things, I found that if you have it plugged in, then you can't turn it on once you have shut it down. If you unplug it and hold the silver circle for about the 5 seconds that they tell you to, then it will come on. Now I have a question for you, have you been able to set the time and date and actually have it stay set? Alicia
Held my silver circle button for 30 seconds...nothing happens. Still can't turn it on.Held my silver circle button for 30 seconds...nothing happens. Still can't turn it on.
I have my TRIO T2810C and this is really ****. The first one i brought the screen stayed frozen after i uploaded some songs, so i changed it for a new one, the second one i uploaded some songs the first day and it worked great so the second day i was happy to see that my TRIO was working good so i decided to upload some more songs so after i finish uploading i unplugged the cable from my PC and my F*&@#@#KEN TRIO froze again. I'm really ****** with this piece of ****, i just feel like waming it against the wall. It don't turn off , i have to wait till the battery goes down. My solucion ( return it ) Frank
Answers & Comments
Just called customer service about this. With the screen unlocked, press the button on the front and hold it down for 5-10 seconds until a power down window appears on the screen. Double tap the screen to turn off the player. Repeat to turn the player back on.
Brittany,
I also was having the same issue. Upon searching and trying different things, I found that if you have it plugged in, then you can't turn it on once you have shut it down. If you unplug it and hold the silver circle for about the 5 seconds that they tell you to, then it will come on. Now I have a question for you, have you been able to set the time and date and actually have it stay set?
Alicia
How do you power down or turn it off?
Held my silver circle button for 30 seconds...nothing happens. Still can't turn it on.
I have my TRIO T2810C and this is really ****. The first one i brought the screen stayed frozen after i uploaded some songs, so i changed it for a new one, the second one i uploaded some songs the first day and it worked great so the second day i was happy to see that my TRIO was working good so i decided to upload some more songs so after i finish uploading i unplugged the cable from my PC and my F*&@#@#KEN TRIO froze again. I'm really ****** with this piece of ****, i just feel like waming it against the wall. It don't turn off , i have to wait till the battery goes down. My solucion ( return it ) Frank