Is it android? If so with phone off hold power button and volume up till splash screen appears then let go of power button but continue volume up...should come up with choice to wipe data...use volume to go down then other volume to enter. If that don't work repeat except hold power and volume down then when splash screen comes on let off power
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Is it android? If so with phone off hold power button and volume up till splash screen appears then let go of power button but continue volume up...should come up with choice to wipe data...use volume to go down then other volume to enter. If that don't work repeat except hold power and volume down then when splash screen comes on let off power